Aysun

• You can exchange a product only if it is defective or you received the wrong order.
• If you wish to exchange a product, please notify us within 2 days of receiving the order.
• To initiate the exchange process, please send us a video while unboxing the product to help us better understand the issue.
• We will arrange for a pick-up of the product within 2 days of the exchange request.
• Once we receive the product, we will initiate the exchange process and dispatch the replacement product as soon as possible.

• We aim to dispatch all orders within 2-3 business days for ready-to-dispatch products.
• Made-to-order products will be dispatched within 7-10 business days.
• The product gets delivered within 3-7 days. 
• Customised products may take up to 15 business days to dispatch.
• In case of urgent orders, please contact us at +918552929883, +918999598417 before placing the order to check if we can expedite the process.

International Shipping Policy

• Free International Shipping on orders above ₹35,000.    
• For orders below ₹35,000, a flat shipping charge of ₹3,500 applies (via DHL Express).  
• Dispatch Timeline: Orders are typically dispatched within 2–7 business days, depending on product availability.
• Delivery Timeline: Once dispatched, international deliveries usually take 4–10 business days, depending on the destination and courier processing.
• Customs & Duties: All applicable custom duties, taxes, and import charges are the responsibility of the customer and are not included in the product or shipping cost.Liability Disclaimer: Floristaa is not responsible for delays, damages, or losses caused by courier service issues, customs delays, or natural calamities.
• Customs & Duties: All applicable custom duties, taxes, and import charges are the responsibility of the customer and are not included in the product or shipping cost.Liability Disclaimer: Floristaa is not responsible for delays, damages, or losses caused by courier service issues, customs delays, or natural calamities.